Mga Pahina

Friday, March 1, 2013

SM stride for more customer service excellence




Marilao, BulacanSM City Marilao and SM Center Valenzuela marked its continuous stride to achieve quality customer service through the merge Joint Tactical Inspection held recently at the SM City Marilao’s parking lot.
This program is part of SM’s commitment to uplift the quality of service of all the security and utility services of both malls through thorough examination of the state of each unit in the aspect of preparedness and morale.
More than 100 security personnel underwent the inspection. Honed by persistent practice, the participants were able to carry out their excellent quality of training. Both malls were proud of their guards and janitorial service for the performance they showed during the inspection.
Apart from the inspection, commendation and awards were also given to employees and guards who turned in money, cellphones and other valuables to mall patrons.  “Our employees and guards have shown remarkable commitment and exemplary honesty. Through this (commendation) we encourage them to never grow weary in doing well” said SM Marilao CRS Manager Jose C. Berong.
SM Regional Operations Manager Emmanuel P. Navera also gave words of encouragement particularly on discipline and courtesy as tangible traits to work on. He reiterated that customers are the most vital asset of the company therefore security and customer satisfaction should be the heart of each one’s responsibility.
Present to grace and inspect the security force’s performance is SM’s Senior Vice President for Engineering and Security Affairs Engr. Antolin Paule. Also present were Senior Assistant Vice President for Customer Relations Service (CRS) Felipe H. Buena, AVP for Customer Relations Service Almus J. Alabe and Regional Operation Manager for North Luzon 3 Emmanuel P. Navera Jr.
Sharing honors are Valenzuela Chief of Police PSSupt. Rhoderick C. Armamento, Marilao Chief of Police  PSSupt. Gerardo Almario Andaya and Police Director for Bulacan PSSupt. Joel Sabio Orduna.

Sunday, February 17, 2013

WHAT’S BREWING AT SM HOMEWORLD



Over second and third cups flow matters of high finance, high state, common gossip and low comedy.  [Coffee] is a social binder, a warmer of tongues, a soberer of minds, a stimulant of wit, a foiler of sleep if you want it so.  From roadside mugs to the classic demi-tasse, it is the perfect democrat.  ~Author Unknown

The morning cup of coffee has an exhilaration about it which the cheering influence of the afternoon or evening cup of tea cannot be expected to reproduce. ~ Oliver Wendell Holmes, Sr., "Over the Teacups," 1891 

No One can understand the truth until he drinks of coffee's frothy goodness. ~Sheik Abd-al-Kadir


The popularity of coffee has in recent given rise to a lifestyle where people congregate, talk, write, read, surf the net, and play games in coffee shops while enjoying a great brew. There is nothing, after all, like sipping the perfect cup of coffee individually or in the company of friends and family.



The good news is that you can have the coffee culture experience right in your own home, with cool coffeemakers from SM Homeworld. These are not only sleekly designed and compact, but make it easy for you to be your own barista at home.

There are Electric Drip machines where hot water is poured over ground beans in a filter for cups of fresh gourmet coffee. If you prefer more traditional brews, there is the French Press Coffeemaker wherein the grounds are filtered with a mesh instead of paper filter to capture the coffee’s flavor and essential oils.

Espresso Machines make rich brews with a thicker consistency by creating pressure for water to flow through a tightly packed container of finely ground coffee.  This extracts more of the coffee goodness, giving you a richer, fuller, stronger cup of coffee.  Multi-function Coffee Makers, on the other hand, are designed to give you a great cup of espresso, cappuccino, long coffee, and latte with just one press.


How to make that perfect cup of coffee – and bring the coffee shop experience - at home?  Making blissful brews is an art, which the Italians refer to as the four M’s – La Machina (The Machine), La Miscella (The Coffee), La Macinadosatore (The Grinder- Doser), and La Mano (The Hand).


  • Multi-function Saeco Xsmall Steam Coffeemaker brings the coffee shop experience to your home with its espresso, cappuccino, long coffee, and latte functions.

  • Make delightful cappuccinos to start your day right with his Krups coffeemaker.

  • Krups Pump Espresso XP5200 Series with Krups Precise Tamp Technology that can be set for 1 or 2 cups at a time.  It also has a selector knob for brewing or frothing.  

  • This elegant Bodum Eileen French Press Coffeemaker was developed to honor the great Irish designer Eileen Gray, as well as all of the coffee connoisseurs who frequent the bistros and cafes of Paris, Gray’s adopted city. 

  • This sleekly designed tall clear glass is perfect for lattes and frappes.

  • Start your day right with this Delonghi Cappuccino Maker Compact Series.

  • Stylish white Luminarc Sweet Line cup and saucer for your cappuccino, macchiato or brewed coffee.

  • Coffee culture. Saeco Nina Bar coffee machine for espressos, cappuccinos, lattes, and long coffee.

  • http://ads.comparison.com.au/www/delivery/avw.php?zoneid=45&&cb=1130577297&n=1130577297Brew your coffee in less time in this Black and Decker Drip Coffeemaker with a glass carafe.

  • Red and black Moulinex Drip Coffeemaker.   

  • Cappuccino cups and saucers by Symphony.
 
Here are some tips to keep in mind while making your homegrown brews from SM Homeworld:
·                 Start with high quality beans.  Whether you prefer gourmet roasts or homegrown artisan brews like the Barako from Batangas and Cordillera coffee, choose the best beans from supermarkets and delis.
·                 Buy fresh roasted coffee.  Coffee’s freshness begins with roasting, so check out labels when buying coffee from stores.
·                 Use the right ratio of coffee to water.  This makes a big difference in taste and intensity. Some experts recommend 2 tablespoons of ground coffee per 6 ounces of water.
·                 Use high quality water.  Coffee, after all, is 98.5 to 99 percent water, and it’s best to use clean fresh cold water with minimal mineral content, otherwise known as soft water. Store bought filtered water is also recommended.
·                 Use the right grind.  This is especially crucial when you are grinding your own beans.  The best grinds are fine, but not powdery – it should feel sandy to the touch.
·                 Make sure the coffee maker is clean.  A dirty coffee maker can ruin the cup.

Best served in stylish cups and saucers to complete your coffee experience.  The collection is available at Homeworld located at SM Stores.  Designs may vary per branch.